Shipping Terms & Rates The Schedule below is our handling charges for Pre-Paid orders shipped within the continental 48 U.S. States. When shipped in the 48 contiguous U.S. States. We do not ship to Canada, Hawaii or Alaska SALES TAX of 7.47% will be added to all orders sold within the state of MISSOURI. The following table shows the charge that will be added to all orders. Merchandise Shipping Fees = Total Charge $00.00 to $9.99 = $7.50 $10.00 to $39.99 = $6.50 $40.00 to $59.99 = $5.50 $60.00 to $99.99 = $4.50 $100.00 and OVER = NONE Small orders under 2lb will usually ship US Priority Mail. Larger orders will ship via FedEx (standard ground) Please provide your name, complete street address and phone number. FedEx will not ship to P. O. Boxes. Due to the new FedEx delivery policy, rural addresses will take a few extra days for delivery. Please allow 5 - 7 business days for delivery Every WoodCreek Pet Product item is backed by our 30 DAY MONEY BACK GUARANTEE Returns Policy and Procedure Basic Information All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. To request your Return Authorization Number, please call (888) 410-7389 or email sales@woodcreekmall.com Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be in new, resalable condition including all hardware and instructional components and in original packaging (if applicable). Once your return has been inspected please allow 7-10 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. |
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